Keeping every customer.

Most operations go silent after the deal closes. That silence is costing you reviews, referrals, and repeat business.

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Three systems. One operation.

Every operation has three points where revenue leaks. We build systems that close all three.

Catching every inquiry Pursuing every lead Keeping every customer

The deal closes. Then what?

Most operations go silent after closing. The customer hears from you through a quarterly newsletter or an automated birthday email — if that. Meanwhile, you only hear from the unhappy ones when they leave a public review. Every satisfied customer who was never asked is a missed referral, a missed repeat purchase, and a reputation point that went to a competitor.

Common problems we solve:

Customers who closed months ago and haven't heard from you since
Negative reviews that went public before anyone knew there was a problem
Satisfied customers who were never asked to share their experience
No system to identify which customers are ready to buy again
Referral pipeline that depends entirely on customers remembering to mention you
Post-close silence that makes every relationship feel transactional

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Catching every inquiry.

Every inbound lead gets a response in minutes — 24/7, across every channel — before there's time to reach a competitor.

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Pursuing every lead.

Most deals close on attempt five, eight, or twelve — long after most operations have stopped following up. Every contact should stay active until they convert or tell you to stop.

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When you stay in touch, the numbers move.

Mortgage Lending

CUSO Home Lending

In business for over 30 years. 12 Google reviews. 2.8 stars. Thirty years of closed deals, and almost none of those customers had ever been asked how it went. Braive built a post-close outreach system that reached out after every close.

2.8 → 4.4 stars on Google
12 → 40+ reviews
Negative feedback caught and addressed before going public

Braive completely took that burden off our team.
Nicole Savage
VP of Business Development, CUSO Home Lending

Healthcare / Telemedicine

Tele Med Clinix

26 Google reviews, 4.1 stars. No systematic process for asking satisfied patients to leave feedback. Problems only surfaced when someone was unhappy enough to post publicly. Braive built a post-visit outreach system.

4.1 → 4.5 stars
26 → 40 reviews (11 new 5-star, zero negative)
Review conversion rate 30% → 47%
Positive sentiment 24% → 68%

See all results →

Find out where your post-close relationships are breaking down.

The scorecard takes three minutes. You'll see exactly where post-close is breaking down before we get on a call.

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