Tele Med Clinix

our approach

Instead of just sending reminders, we designed a data-driven reactivation campaign that did three key things:

Automated SMS Outreach: Our AI-driven system sent targeted messages to past patients, checking in and uncovering barriers preventing them from returning.
Deep Data Segmentation: Rather than a simple yes/no response, we categorized each lead including: new provider, cost concerns, wrong number, not interested, or interested but needing follow-up.
Database & Process Optimization: The campaign cleaned up their CRM, updating contacts and revealing gaps in their retention strategy.

"We assumed our inactive patients were gone for good. They not only brought some back, it provided valuable information about why some left in the first place. After being pleasantly surprised with the conversion rate, we have chosen to expand the applications of this technology. The end result has been more efficient use of administration's efforts and we are no longer manually chasing patients for a variety of reasons."

- Andrew Brown

CEO

TELE MED CLINIX

Tele Med Clinix thought they had just lost patients, but our DBR test helped reveal why.

Instead of just sending reminders, we designed a data-driven reactivation campaign that did three key things:

Results That Changed Everything

Ready To Re-Engage Your Inactive Patients?